FAQ
All your questions, clear answers.
Clear answers for merchants and creators on Kontnu.
Account
Why are my followers not updating?
Followers sync automatically every 7 days. The last and next sync dates appear on your profile. No manual action is needed between syncs.
Is there a minimum follower count to become a creator?
Yes: at least 1,000 followers, a public account, and quality content. These criteria give access to local offers on Kontnu.
Collaborations
The venue isn’t responding to my application
Venues review applications at their own pace and choose whom to accept. You can track status in the app while the request stays open. No merchant response time is guaranteed.
How does a collaboration work end to end?
The venue publishes an offer; creators apply; the venue accepts or declines. After the visit, the creator uploads the agreed content and the venue reviews it in their space. Both sides track status in the platform until completion.
How do I apply to an offer?
In the creator app, browse offers near you. Open one you’re interested in and send your application. The venue receives it and decides to accept or decline.
What happens after an application is accepted?
The collaboration is confirmed with the time slot already shown in the request. You attend the scheduled visit, then upload the requested content in the app to close it. The venue tracks status until the content is received.
Technical
I can’t close my collaboration
In most cases, the app doesn’t have access to your photo library. Open your phone settings and allow Kontnu to access the photo library. Then return to the app to close the collaboration.
General
Which areas does Kontnu cover?
Kontnu covers Belgium and France for local venues and creators. Collaborations happen around cities where both sides are active. Availability therefore depends on the local network.